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At Criobella, we want our customers' shopping experience to be comfortable, safe and hassle-free. That is why we have ...
At Criobella, we want our customers' shopping experience to be comfortable, safe and hassle-free. That is why we have designed a shipping policy that combines speed, quality and transparency.
1. Free shipping
All our products include shipping costs in the final price. This means that you don't have to worry about any additional charges: shipping is completely free for our customers.
2. Delivery deadlines
Transit time will depend on the country of destination within Europe, and deliveries are usually made within the following timeframes:
Delivery times may vary depending on the specific destination and the availability of the courier service.
3. Order preparation
We ensure that orders are prepared and dispatched quickly and efficiently:
4. Shipping with a quality carrier
We work with a high quality and reliable courier company, which guarantees that your order will arrive safely and in perfect condition. In addition, each customer will receive a tracking number once the order has been shipped. This number will allow you to track your package in real time and know the status of your delivery at every stage of the process.
5. Shipping zones
We ship to all countries within Europe. If you require information about shipping outside this region, we recommend that you contact us before placing your order.
6. Exceptions and delays
Although we make every effort to meet estimated delivery times, there may be unforeseen delays due to external factors such as adverse weather conditions, customs regulations or transport problems. In the event of a delay, our team will be available to support you and keep you informed of the status of your order.
7. Personalised attention
We are here to help you. If you have any questions about the status of your shipment, the purchase process or any other queries, please do not hesitate to contact our customer service team. You can contact our team directly at: consultas@criobella.com
8. Returns policy
The products sold by Criobella are medical devices bearing the CE marking, intended to cool the scalp during cancer treatments and designed for strictly personal use.
In order to ensure patient safety, product integrity and compliance with internal quality procedures, all products are dispatched under seal and are subject to strict controls regarding storage, preservation, handling, identification and traceability.
Once a product has left Criobella’s premises, it is no longer under our direct control. Consequently, it is not possible to guarantee or verify that the conditions of preservation, storage, handling and safekeeping necessary to fully preserve the safety, quality and traceability guarantees required for its subsequent sale have been maintained at all times.
For this reason, returned products cannot be reintroduced into Criobella’s distribution chain, as it cannot be guaranteed that the conditions required for their sale as a medical device have remained unchanged.
Consequently, Criobella does not accept returns of the products it sells, except in cases where there is a legal obligation to accept them or where the product is not in conformity, has a manufacturing defect or has been damaged during transport.
This policy is based solely on criteria relating to safety, quality, preservation, control and traceability applicable to the products marketed by Criobella, without prejudice to the inalienable rights granted to consumers under current legislation.
9. Products damaged in transit
If the product received is damaged during transit or has a manufacturing defect, the customer must report the issue to Criobella as soon as they become aware of it and, preferably, within forty-eight (48) hours of receiving the order, providing photographs of the outer packaging, the product and any other items that will help us assess the issue.
Once the issue has been verified, Criobella will, as appropriate and in accordance with current legislation, proceed with the repair, replacement, price reduction or termination of the contract, in accordance with the terms laid down by law.
